FAQ

Frequently Asked Questions (FAQ)

When will I receive my order?

Orders are processed within 1–2 business days and typically arrive within 3–8 business days after dispatch.

Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).

Do you ship throughout South Africa?

Yes! We proudly deliver nationwide across South Africa.

How do I track my order?

Once your order has been dispatched, we'll send you an email containing your tracking details.

If you haven't received your tracking information within 3 business days of placing your order, please contact us at support@voxen.co.za.

Can I return my order?

Yes. We offer a 30-day return policy.

To qualify for a return, your item must be unused, in its original condition, and returned in its original packaging.

Please visit our Refund & Return Policy for full details.

What should I do if my item arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • Photos or videos of the item

  • A brief description of the issue

We'll review your request and work towards a suitable resolution.

What payment methods do you accept?

We accept secure payment methods available at checkout, including major debit and credit cards, as well as other trusted payment options.

Can I cancel my order?

Orders may be cancelled before they have been processed or dispatched.

If your order has already been shipped, it will need to follow our standard return process.

Is the Pilates Reformer Board suitable for beginners?

Absolutely. The Pilates Reformer Board is designed for users of all fitness levels. Whether you're just starting your fitness journey or already experienced, you can adjust your workouts to match your ability.

What muscles does the Pilates Reformer Board target?

The board is designed to provide a full-body workout, helping strengthen your:

  • Core

  • Arms

  • Chest

  • Shoulders

  • Back

  • Glutes

  • Legs

It also helps improve flexibility, balance, posture, and overall fitness.

Is assembly required?

Minimal assembly is required. Simply attach the included accessories using the provided instructions, and you'll be ready to start your workout in just a few minutes.

How should I care for my Pilates Reformer Board?

Wipe the board with a soft, damp cloth after each use and store it in a cool, dry place. Regular cleaning will help keep your equipment in excellent condition.

How can I contact Voxen?

If you have any questions about your order or our products, our customer support team is here to help.

Email: support@voxen.co.za

We aim to respond to all enquiries as quickly as possible.