Terms Of Service

Terms of Service

Welcome to Voxen. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please refrain from using our website.

1. Use of Our Website

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation of the website.

2. Products & Availability

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However, we cannot guarantee that all information is free from errors. We reserve the right to correct any inaccuracies, update information, or discontinue products at any time without prior notice.

Product availability is subject to stock levels.

3. Pricing

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice.

If a pricing error occurs after an order has been placed, we reserve the right to cancel the order and issue a full refund.

4. Orders

After placing an order, you will receive an order confirmation email acknowledging that we have received your order.

This confirmation does not constitute acceptance of your order.

We reserve the right to decline or cancel any order due to:

  • Payment verification issues

  • Suspected fraud

  • Product availability

  • Pricing or listing errors

  • Any other circumstance where fulfilling the order is not possible

If your order is cancelled after payment has been received, you will receive a full refund.

5. Payments

All payments are processed securely through trusted third-party payment providers.

Voxen does not store your full payment card information.

Orders will only be processed once payment has been successfully authorised.

6. Shipping & Delivery

We aim to dispatch all orders promptly.

Estimated delivery times are provided for convenience only and are not guaranteed.

Voxen is not responsible for delays caused by courier services, weather conditions, public holidays, customs, or other events beyond our reasonable control.

Please refer to our Delivery Policy for more information.

7. Returns & Refunds

If you are not completely satisfied with your purchase, you may be eligible for a return under our Refund & Return Policy.

Please review our Refund Policy before requesting a return.

8. Intellectual Property

All content available on this website—including logos, graphics, photographs, product images, text, videos, designs, and branding—is the property of Voxen or its licensors.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Voxen shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.

10. User Responsibilities

By using our website, you agree not to:

  • Violate any applicable laws or regulations.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software or harmful code.

  • Interfere with the security or functionality of the website.

  • Misuse our services or engage in fraudulent activity.

Failure to comply may result in suspension or termination of access to our website.

11. Privacy

Your privacy is important to us.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this page.

Your continued use of our website after any changes constitutes acceptance of the revised Terms.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website or the purchase of our products shall be subject to the jurisdiction of the South African courts.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Voxen

Email: support@voxen.co.za

We appreciate your trust in Voxen and are committed to providing you with a secure and enjoyable shopping experience.