Privacy Policy

Last Updated: June 2026

At Voxen, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

• Full Name

• Email Address

• Phone Number

• Billing Address

• Shipping Address

• Order History

• Payment Information (processed securely by our payment providers)

Automatically Collected Information

We may also collect certain information automatically, including:

• IP Address

• Browser Type

• Device Information

• Operating System

• Website Usage Data

• Pages Visited

• Time Spent on Our Website

• Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Communicate order updates and shipping notifications.

• Respond to customer enquiries.

• Improve our products, services, and website.

• Detect and prevent fraud or unauthorized activity.

• Comply with legal and regulatory obligations.

• Send promotional offers or newsletters where you have opted in.

3. Payment Security

Your payment security is important to us.

All payments are securely processed through trusted third-party payment providers. Voxen does not store your full debit or credit card details.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences.

• Improve website performance.

• Understand visitor behaviour.

• Provide relevant marketing and advertisements.

You can disable cookies through your browser settings; however, doing so may affect certain website features.

5. Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

Your information may only be shared with trusted service providers when necessary to:

• Process payments.

• Deliver your order.

• Provide customer support.

• Improve website functionality.

• Meet legal or regulatory requirements.

These providers are only permitted to use your information to perform services on our behalf.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

Although we strive to protect your data, no online transmission or electronic storage method is completely secure.

7. Your Rights

You may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your personal information where legally permitted.

• Withdraw consent for marketing communications.

• Request information about how your data is processed.

To exercise any of these rights, please contact us.

8. Third-Party Links

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected, we will take reasonable steps to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or services.

Any updates will be posted on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Voxen

Email: support@voxen.co.za

We are committed to protecting your privacy and will respond to your enquiry as soon as possible.